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“If Russ Unger and Carolyn Chandler were magicians, the Alliance would be after them for revealing their best secrets. Fortunately for you, they’re not. Russ and Carolyn have collected up sage wisdom previously only known to the most experienced UX project leaders and codified it for all to see. Now you can learn the secrets necessary to running great user experience projects.”

Jared M. Spool, CEO and founding principal of User Interface Engineering

“This is a practical, accessible, and very human guide to a very human activity: working together with people to make great things for other people.”

Steve Portigal, Portigal Consulting

“This book is a fantastic introduction to how to design great products for real people. But it covers much more than just design—it also includes all the things around design: managing projects, working with people, and communicating ideas. A great all-rounder.”

Donna Spencer, author of “Card Sorting: Designing Usable Categories”

“If you’ve heard of Wil Wheaton the author, you understand why I hold Russ Unger in such high regard. Russ’s experience and guidance was fundamental to the construction and design of Monolith Press, and he’s been one of the most valuable collaborators I’ve ever worked with.”

Wil Wheaton, author of Dancing Barefoot, Just a Geek, and The Happiest Days of our Lives

“Is there one book that can tell you everything you need to know about designing user experiences? No. Is there a book that get you most of the way there? There is now. Carolyn and Russ have laid a solid foundation for planning and managing design projects. This is an essential handbook for anyone mired in the competing methodologies, the endless meetings, and all the moving parts of user experience design.”

Dan Brown, author of Communicating Design